Service Level Agreement
MGED is committed to providing clear communication, defined project expectations, and reliable coordination throughout the delivery of molecular biology research services.
This Service Level Agreement outlines the general principles used to manage project communication, timelines, deliverables, and service coordination.
Service Commitment
MGED aims to provide research services according to the agreed project scope and specifications. Each project is evaluated according to its scientific requirements, technical complexity, sample characteristics, and selected workflow.
Project Management
Project Scope
The agreed scope defines the services, requirements, deliverables, and applicable project conditions.
Communication
Project-related communication is maintained through agreed contact channels to support clear coordination and updates.
Timelines
Estimated timelines are established according to project requirements and may depend on sample preparation, workflow complexity, and other technical factors.
Deliverables
Deliverables are defined according to the selected service and the specifications agreed for the project.
Project Timelines
Project timelines are communicated during project planning and depend on the nature and scope of the requested service. Delays may occur when additional information, samples, approvals, or technical adjustments are required.
Changes and Additional Requirements
Any significant change to the original project scope may require a review of the timeline, workflow, deliverables, and associated costs. Additional requirements will be discussed with the client before implementation.
Communication and Updates
MGED provides project updates when relevant to the agreed workflow. Clients should provide accurate project information and promptly communicate any changes that may affect sample handling, experimental requirements, or project delivery.
Project-Specific Agreements
Where specific service conditions, timelines, or deliverables are agreed for an individual project, those terms will take precedence over the general principles described on this page.
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